i follow

Man and Boy · Post by **Man and Boy** » Sun Nov 15, 2020 9:39 am

Tried four times, wouldn’t connect, gave up trying.

db1967 · Post by **db1967** » Sun Nov 15, 2020 1:55 pm

Just had an email saying full refund for yesterday.

xerxes · Post by **xerxes** » Sun Nov 15, 2020 2:00 pm

db1967 wrote: ↑Sun Nov 15, 2020 1:55 pm Just had an email saying full refund for yesterday.

Actual words are -

"....we will be compensating those supporters affected on Saturday and we will in touch again shortly with further details." [sic]

db1967 · Post by **db1967** » Sun Nov 15, 2020 2:07 pm

Close enough, if I get anything back I’ll just buy raffle tickets with it. Got to see 60mins of the match.

LDBF · Post by **LDBF** » Sun Nov 15, 2020 4:07 pm

JammyBluebird wrote: ↑Sun Nov 15, 2020 8:14 am
SayitagainSam wrote: ↑Sat Nov 14, 2020 5:23 pm Saw 2nd half by registering with Cambridge and paying another tenner.

£20 for 45 minutes.

For future away games, will do same again. Free tip of the day.

Don't quite understand why some had spooling only with Barrow and others viewed the game OK?
It was an outage for all clubs not just Barrow. And by registering through the other team you're giving them money instead of Barrow

Outage lasted for first 15 mins, AJ said on commentary at around 20 mins that all service was restored.

Well it wasn't for me, got maybe 2 minutes of the whole game when Barrow had a free kick that was palmed on the bar - that was it.
It is only the away games that I seem to have a problem with but at least I can listed to Adam using the audio link

whitty1969 · Post by **whitty1969** » Sun Nov 15, 2020 4:09 pm

EFL email

MisterPleasant · Post by **MisterPleasant** » Sun Nov 15, 2020 4:52 pm

All those words (and bad grammar) to say 'Sorry, iFollow didn't work as it should on Saturday. We'll be in touch to arrange a refund'.

Hadrian · Post by **Hadrian** » Sun Nov 15, 2020 5:23 pm

Not necessarily offering a full refund.

NORTHERNSOUL · Post by **NORTHERNSOUL** » Sun Nov 15, 2020 8:05 pm

Hadrian wrote: ↑Sun Nov 15, 2020 5:23 pm Not necessarily offering a full refund.

As I understand it you.ll get what amounts to a credit note for a future purchase

PerthBluebird · Post by **PerthBluebird** » Sun Nov 15, 2020 8:55 pm

Not had any issues with firestick smooth flow naughty boys stream is always solid.

behind the goals · Post by **behind the goals** » Sun Nov 15, 2020 10:15 pm

Got £10 paid back into my bank account from the Grimsby away game when I didn`t get picture so they do refunds. I e-mailed them but at first were not interested saying they had no problems that night with the Grimsby match I just kept e-mailing them saying I was not happy not getting refund. The refund was paid back tonight.

Methuselah · Post by **Methuselah** » Mon Nov 16, 2020 1:16 am

Does anybody know what is happening with regards to season ticket holders who at the moment get a code for all home games.Apparently from the Forest Green match onwards we are supposed to be given free access on iFollow without the need to input a code.Although I have given Barrow my email address to pass onto iFollow to date I have heard nothing from iFollow saying that they know that I am a season ticket holder and will be given free acess. I would be grateful if anyone has any further information regarding this.

chipmunx · Post by **chipmunx** » Mon Nov 16, 2020 6:51 am

Methuselah wrote: ↑Mon Nov 16, 2020 1:16 am Does anybody know what is happening with regards to season ticket holders who at the moment get a code for all home games.Apparently from the Forest Green match onwards we are supposed to be given free access on iFollow without the need to input a code.Although I have given Barrow my email address to pass onto iFollow to date I have heard nothing from iFollow saying that they know that I am a season ticket holder and will be given free acess. I would be grateful if anyone has any further information regarding this.

the last date for people to confirm e-mails to the club was last Friday - so i'd guess today or tomorrow it will be sorted out.

Kieran · Post by **Kieran** » Mon Nov 16, 2020 9:17 am

They can't simply "not do refunds", that is against consumer law.

You are paying for a service and if they don't provide it then you are fully entitled to a refund. If they refuse and you are set on getting a refund, you threaten then with taking it further and do so if they still don't back down.

No organisation selling a service can simply have s policy of no refunds, that's illegal.

Adam29 · Post by **Adam29** » Mon Nov 16, 2020 1:56 pm

This is what EFL digital have informed Carlisle who were affected by the same issue:

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