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Roadrunner wrote: ↑Tue Mar 17, 2020 9:37 pm

The rattle wrote: ↑Tue Mar 17, 2020 8:07 pm Please confirm this is right. I phoned the club up today and said i didn't want a refund for my Wrexham ticket but wanted the cost donated to the trust fund. I was asked my name and order number. So I presume the club then pass on the money to the trust.
However the girl said if the Wrexham game does eventually take place then the original ticket is still valid - how does that work if I've already stated I wanted to donate. Can anyone clarify

Just buy another Wrexham ticket later

BAFC_Official wrote: ↑Tue Mar 17, 2020 11:38 pm It seems there is a bit of a confusion over what we're doing so I will attempt to explain. I'll preface my explanation by pointing out that between the Wrexham and Stockport games we had well over 1000 online tickets sold. That number plays a big part in why we are doing what we are doing!

We wanted to come up with as simple a plan as possible to handle this in as little time as possible. There is always the chance no one will be able to access the club in a few days so we wanted to get this done ASAP.

We decided to keep it clean and simple with two options, either a full refund with the tickets cancelled, or a donation of the money to the club with the tickets still valid for the re-arranged game (if and when it is played).

In our view, supporters who have not requested a refund have still paid for a ticket, so there is no reason not to keep these tickets valid for the re-arranged game. Supporters would be welcome to buy another ticket when the game is played if they wish.

In regards to us sending the donated money to the Trust, we aren't doing this for a few reasons but in essence it is because any funds that we moved to the Trust would only be moved back to the club in the end anyway. In addition:

- The money from online ticket sales is paid to us daily, meaning all of the sales income from these two games has already been passed on to us and a lot of it will have already been ring-fenced for something. To simply "write off" the donated ticket value and not have to worry about it is far easier for us.

- With the transaction fees etc from moving the money over to the Trust and the Trust then moving it back, any financial benefit of doing so is negated.

- As I mentioned, we wanted to keep this process as simple as possible and having just the two straight options has proved extremely effective and easy. Every single ticket holder for these two games has already been contacted and we've heard back from around 70% of them, meaning we can move on to something else soon enough.

I hope this helps clear things up, it's slightly longer than I expected but it's helped pass ten minutes with no football, so that's something

Barra Marra wrote: ↑Wed Mar 18, 2020 5:33 am

BAFC_Official wrote: ↑Tue Mar 17, 2020 11:38 pm It seems there is a bit of a confusion over what we're doing so I will attempt to explain. I'll preface my explanation by pointing out that between the Wrexham and Stockport games we had well over 1000 online tickets sold. That number plays a big part in why we are doing what we are doing!

We wanted to come up with as simple a plan as possible to handle this in as little time as possible. There is always the chance no one will be able to access the club in a few days so we wanted to get this done ASAP.

We decided to keep it clean and simple with two options, either a full refund with the tickets cancelled, or a donation of the money to the club with the tickets still valid for the re-arranged game (if and when it is played).

In our view, supporters who have not requested a refund have still paid for a ticket, so there is no reason not to keep these tickets valid for the re-arranged game. Supporters would be welcome to buy another ticket when the game is played if they wish.

In regards to us sending the donated money to the Trust, we aren't doing this for a few reasons but in essence it is because any funds that we moved to the Trust would only be moved back to the club in the end anyway. In addition:

- The money from online ticket sales is paid to us daily, meaning all of the sales income from these two games has already been passed on to us and a lot of it will have already been ring-fenced for something. To simply "write off" the donated ticket value and not have to worry about it is far easier for us.

- With the transaction fees etc from moving the money over to the Trust and the Trust then moving it back, any financial benefit of doing so is negated.

- As I mentioned, we wanted to keep this process as simple as possible and having just the two straight options has proved extremely effective and easy. Every single ticket holder for these two games has already been contacted and we've heard back from around 70% of them, meaning we can move on to something else soon enough.

I hope this helps clear things up, it's slightly longer than I expected but it's helped pass ten minutes with no football, so that's something

Thanks for the explanation.
Any idea how many of that 70% have donated to the club? From reading responses here, I imagine a decent proportion have. Great stuff from great supporters of a great club.

spirit of 1990 wrote: ↑Tue Mar 17, 2020 7:58 pm We had a 22 seater bus booked for the Halifax game which we’ve now cancelled, the people I’ve had replies off up to now have all decided to donate their refunded cash into this. So far there’s £200 heading the Trusts/clubs way.